A better rental experience starts with knowing where you stand.
Renting should feel like home. The Rental Home gives you one simple place to report issues, keep your documents and talk to your landlord or property manager, so nothing gets lost and everyone knows what's happening.
Who is a tenant?
You are a tenant if you pay rent to live in a home you don't own. That could be a house, an apartment, a townhouse or a room under a tenancy agreement. Whether you are renting your first house, moving with your family or have rented for years, the Residential Tenancies Act gives you rights. It also gives you responsibilities.
Sound familiar?
- You reported a leak weeks ago and you are still not sure anyone is dealing with it.
- Your tenancy agreement and bond receipt are buried somewhere in your inbox.
- You have agreed things by phone or text, and now no one remembers the details.
- You are not sure what your landlord can and cannot ask of you, or what you are responsible for.
What The Rental Home gives you
Report maintenance quickly
Log an issue with photos and a description and see when it has been received and what is happening next.
Your documents, always to hand
Your tenancy agreement, bond lodgement, Healthy Homes statement and inspection reports are kept in one place and available when you need them.
Clear communication, on record
Message your landlord or property manager in one place.
Helpful reminders
Know when your next inspection is coming up, when your tenancy is up for renewal and other important dates.
Your information, protected
Enterprise-grade security keeps your personal details safe and private.
Your rights and responsibilities, made simple
A great tenancy works both ways. Here is the short version.
What you can expect
- A warm, dry, safe home. Private rentals must meet the Healthy Homes standards for heating, insulation, ventilation, moisture and draught stopping.
- Repairs done in a reasonable time. Your landlord is responsible for keeping the property in a reasonable state of repair.
- Your bond protected. It must be lodged with Tenancy Services, and it cannot be more than 4 weeks' rent.
- Privacy and quiet enjoyment. Your landlord must give proper notice before visiting: at least 48 hours for an inspection and 24 hours for repairs.
- Fair rules on change. Rent can only go up once every 12 months, with at least 60 days' written notice. If you would like a pet, your landlord can only refuse on reasonable grounds, and a pet bond cannot be more than 2 weeks' rent.
What is expected of you
- Pay rent on time.
- Keep the home reasonably clean and tidy.
- Report damage or repairs promptly.
- Look after the property.
- Respect the neighbours.
- Give the right notice.
Getting started
Tenants join The Rental Home by invitation from their landlord or property manager.
- Accept your invitation and set up your account.
- Find your documents already in one place.
- Report, message and stay up to date, all from your phone.
Not on The Rental Home yet? Tell your landlord or property manager about us.