Questions about The Rental Home, answered plainly.
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Why should I use The Rental Home to manage my rental property?
The Rental Home gives self-managing landlords one place to organise their properties, tenancies, rent records, maintenance, inspections, documents and tenant communication. It also helps property managers to manage their portfolios.
How much does The Rental Home cost?
Pricing is based on the number of properties you manage through the platform. There are no hidden platform fees and you can cancel your subscription at any time.
How can I advertise my property and select a tenant?
You can advertise your property through your preferred listing service and use The Rental Home to support applicant screening, reference checks, tenancy documentation and bond administration.
Can The Rental Home help me manage tenant applications?
The platform provides tools to help you organise applications, reference information, tenancy documents and onboarding. You remain responsible for advertising the property, assessing applicants and selecting the tenant.
How can the platform help me stay on top of my landlord responsibilities?
The Rental Home helps you organise tenancy documents, inspection records, maintenance information, Healthy Homes records, bond information and important dates. Reminders and templates can help you identify when action may be required, but you remain responsible for meeting your legal obligations.
How does The Rental Home help me manage maintenance and repairs?
Tenants can submit maintenance requests through the platform. You can review each request, communicate with the tenant, arrange a contractor and keep related invoices, photographs and documents together.
How can The Rental Home help me look after my property?
The platform helps you schedule inspections, track maintenance, communicate with tenants and retain property records. You remain responsible for inspecting, maintaining and managing the property.
How does the platform help me manage missed payments?
The Rental Home helps you record and monitor rent payments so you can identify missed payments promptly. It can also provide access to relevant templates and records, but you are responsible for contacting the tenant and taking any required action.
Can I use The Rental Home if I live overseas?
Yes. Because The Rental Home is online, you can access your property and tenancy information from overseas. You remain responsible for ensuring the property is managed and all New Zealand landlord obligations are met.
How does the platform help when a tenant is moving out?
The Rental Home can help you record the tenant’s notice, schedule the final inspection, track keys, document the property’s condition and organise information relating to rent, maintenance and the bond. You remain responsible for completing each step and communicating with the tenant.